Returns & Exchange Policy
Your total satisfaction is guaranteed. At Bridal Crystals we are committed to bringing you the most elegantly designed and meticulously handcrafted bridal jewelry available. Our bridal consultants will work tirelessly to ensure we know exactly what you desire and that you are pleased with your selections.

Due to the custom nature of bridal sets and pieces that are ordered with custom color combinations, we regrettably cannot offer exchanges or refunds on such items. Bridal Crystals offers the freedom to select most any color combination and size on all pieces. We realize that some items are purchased as gifts and that the exact size required may not be known. You or the gift recipient may return the item to have it re-sized* or you may wish to purchase an online gift certificate. Bridal Crystals’ Gift Certificates are a perfect way to ensure your gift is exactly what you intended it to be … stunningly beautiful and a perfect fit. Bridal Crystals is dedicated to ensuring that each customer is delighted and satisfied.

All Bridal Crystals products are guaranteed against breakage from normal wear and tear and will be repaired or replaced. Contact Customer Service at 877-455-9555, International Customers please use 678-513-3233 or email customer_care@bridalcrystals.com for details.

*Return shipping charges are the responsibility of the customer. Items returned for repair must be accompanied by the RMA number. Please contact Customer Service at 877-455-9555, International Customers please use 678-513-3233 or email customer_care@bridalcrystals.com for details.

Shipping Policy
We offer shipping via USPS Priority Mail, FedEx and UPS; however, we recommend using FedEx for all bridal orders.